How to Fix Random Disconnects from Xbox LIVE

What could be more annoying than getting booted out of Xbox Live when you’re about to destroy your opponents in an online game or you’re streaming a video from Netflix? If you’re getting a message that says “Connection to Xbox Live has been lost,” read on.

1. Check your Internet download and upload speed. Go to a speed test website, such as or Choose the city that’s closest to you from the list, then just wait for the results. According to the Xbox website, you need a download speed of at least 3 megabits per second and an upload speed of at least 0.5 megabits per second for online gaming. HD video streaming requires at least 3.5 Mb per second download speed, and SD streamingspeed needs a download speed of 1 Mb per second or more.

If your speed test results aren’t up to par, you may need to give your Internet service provider a call. Ask them what plan you’re on and what the expected speeds are for that plan. If yours are far less than what they say, you’ll need to ask why they’re so slow. Slow Internet speeds can be a problem on either their end or yours, but they’ll work with you to get it fixed. If you’re on a discount plan that has slow download speeds, consider upgrading to something a bit faster.

2. If you’re using a wireless headset, it might be causing problems with your router. That’s because some headsets broadcast a signal on the same frequency as wireless routers do. Power off the headset and try to connect to Xbox Live again. If it works, the headset is the likely problem. When your wireless headset is in use, sit as far away from the router as possible to avoid interference. You might also consider switching to a wired headset to avoid frequency issues.

3. Check for other sources of electronic interference in the room. If a source of interference is on the same level as your router, it can cause connection problems. Potential sources of active interference include wireless speakers, cordless phones, baby monitors, air conditioners, ovens, and microwaves. Passive-interference objects can also cause issues. This happens when a wireless signal can’t pass through an object, so it never reaches its destination. These objects include metal filing cabinets, tile or plaster walls, mirrors, safes, glass windows, copper or lead pipes, steel safes, and concrete. Remove any possible interference sources and try to connect again.

4. Changing your wireless router’s broadcast frequency often works if the router is broadcasting on the same channel as a nearby device. To change this, you’ll need to log in to your router’s admin panel. You can do this blinksysy typing your router’s IP address into any Web browser address bar. If you don’t know your router’s IP address, you can look it up here or check the instruction manual. Many routers also display the IP address on the back of the device itself.

Once you’re in, look for an option named “Wireless Settings” or something similar. You’ll likely see a drop-down menu titled “Frequency” or “Wireless Channel.” Simply select a different channel, save the setting, and test your Xbox Live connection again.

5. If you’re still having problems, try changing your router’s wireless mode. Many routers can operate in multiple modes, so they’re set to “Mixed” mode by default. In Mixed mode, your router will keep scanning for wireless devices, look for the slowest wireless device on your network, and then broadcast a slow signal to match it. That can slow down your Xbox Live connection speed significantly.

For best results, set your router to “N only” or “G only” mode. “A” and “B” modes are too slow for Xbox Live.

6. Take a look at your router’s signal strength. You can see this by clicking the Network icon in your computer’s task bar. If you see three bars or more, you’ve got a strong signal, but your computer’s firewall might be blocking or slowing down your connection to Xbox Live. It’s not recommended to turn your firewall off permanently, but try turning it off for a few minutes to see if your connection doesn’t get disrupted. If you think your firewall is the problem, you may need to adjust its settings to allow Xbox Live to access your network.

If your signal strength is less than three bars, try moving the router closer to your Xbox console. Eliminate any objects that might be blocking the signal between the router and the console. Move the router and your console off the floor. If this does not work, you can extend your router’s range by installing a wireless repeater device on it. Order one online or ask your ISP if they offer these to customers with poor-quality Internet connection.

7. Connect your Xbox console to the router via an Ethernet cable. Since your router won’t need to broadcast a wireless signal to the console, you shouldn’t experience any disconnects.


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